Frequently Asked Questions
Everything you need to know about shopping at EIO
What is the standard shipping time for electronics?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery.
Do all products come with a manufacturer warranty?
Yes, all electronic devices sold by EIO come with a minimum 12-month manufacturer warranty. Specific high-end items may include extended coverage options.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories. A restocking fee may apply to certain categories like laptops or cameras.
Are your products brand new or refurbished?
EIO primarily sells brand new, factory-sealed electronics. Any refurbished items are clearly labeled and have undergone a rigorous 50-point quality inspection.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order history by logging into your EIO account.